JMA Outreach Solutions

J.M. Adjustment Services is an in-person borrower outreach firm that works between mortgage lenders and homeowners who have fallen behind on payments. Its field representatives explain loan options, lender programs and the steps needed to resolve delinquency and avoid foreclosure. Services include GSE, HUD and VA outreach, pre-foreclosure outreach, occupancy verification and document collection with a mobile notary.

The company has been doing this work since 1997 and serves homeowners across the country. It is a debt collector, and any information it obtains may be used for that purpose. Lenders and servicers can request custom outreach campaigns, and the team also handles letter delivery with warm transfers to the lender.