Onetech360 Managed IT Services

Onetech360 provides managed IT services for businesses in Scranton, covering help desk and onsite support, 24/7 network monitoring, cabling and wiring, and backup and disaster recovery. Security is a central part of the work, with services that include dark web monitoring, email security, zero-trust security, penetration testing and antivirus protection. Clients can also get Microsoft 365 and cloud consulting.

Support is available 24/7/365, and the company reports an average resolution time of 11.3 minutes and a high first-call resolution rate. New clients go through a structured onboarding process that generally lasts about 30 days and begins with an on-site visit. Services are offered in three tiers, so a business can choose the level of coverage that fits its needs. The Scranton office serves the surrounding area.