

Real-time call center reporting and wallboard software10048 Easthaven Blvd, C Houston, TX

Spectrum Real-Time Visual Solutions makes software for contact centers, pulling real-time and historical data from leading call center platforms along with ticketing systems, databases and data feeds. The data is combined into metrics and shown on TV wallboards, agent and manager desktops, web reports, email and smart devices. The company has served the telecom industry since the 1980s and began building TV displays for call center information around 2000.
Its products include the NeXorce data-management suite, the XorceView desktop software for on-site and remote agents, and the VectraView wallboard suite. Spectrum works with Avaya and Cisco. The office is at 10048 Easthaven Blvd in Houston, and the company's blog covers contact center reporting.



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