SupportBee

SupportBee is a customer support software company that turns customer emails into shared tickets a team can assign, discuss and resolve together. The product is built to feel like email, with Gmail-compatible keyboard shortcuts, private comments, draft review, labels and a knowledge base for common questions. It also offers a customer portal where customers can send and track their own tickets online.

The company has been building the software since 2011 and describes itself as bootstrapped and profitable, without outside investors. It offers a 14-day free trial that does not require a credit card. The office address is in Covina, California, and the team serves thousands of teams worldwide.